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Offered By: IBM

watsonx Assistant: Virtual Assistants with Generative AI

This introductory course on watsonx Assistant is designed for anyone interested in exploring the latest advancements in Generative AI and how they can enhance customer and employee experiences through the creation of AI assistants.

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Course

Artificial Intelligence

At a Glance

This introductory course on watsonx Assistant is designed for anyone interested in exploring the latest advancements in Generative AI and how they can enhance customer and employee experiences through the creation of AI assistants.

In an era where customer expectations are higher than ever, businesses must find innovative ways to deliver fast, reliable, and personalized support. This course introduces you to watsonx Assistant, a cutting-edge AI-powered virtual assistant that leverages Generative AI and Large Language Models (LLMs) to enhance customer and employee interactions while reducing operational costs.
Designed for beginners and professionals alike, this course explores the evolving role of AI assistants in modern customer service and workforce efficiency. You will learn how watsonx Assistant can improve user experiences, streamline operations, and free up valuable developer time for higher-impact projects.

By the end of this course, you will:
  • Understand the limitations of traditional customer service and how human-led models can sometimes hinder brand perception.
  • Explore common pitfalls of existing chat technologies and why many are discarded due to poor performance.
  • Learn how watsonx Assistant enhances customer and employee experiences while delivering significant cost savings.
  • Discover how Generative AI is reshaping AI assistants and how LLM-powered features improve AI-driven interactions.
  • Shift from customer support to customer care, creating more engaging and effective interactions.
  • See how AI assistants optimize developer resources, allowing companies to focus on high-value innovation.
  • Identify the three key success factors in Generative AI deployment: trust, speed, and cost.
  • Explore the extensible architecture of watsonx Assistant, enabling seamless integration across platforms.

With a blend of theory, real-world applications, and hands-on insights, this course empowers you to harness the potential of watsonx Assistant for business success. Whether you're looking to improve customer support, automate workflows, or explore the impact of AI-powered virtual assistants, this course provides the foundation you need.

Estimated Effort

1 Hour

Level

Beginner

Skills You Will Learn

Artificial Intelligence, Generative AI, Wastonx Assistant

Language

English

Course Code

AI0112EN

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