At a Glance

This chatbot course provides a practical introduction that will teach you everything you need to know to plan, build, and deploy your first customer support chatbot. Leveraging the cognitive computing power of IBM Watson Assistant, you will be able to design your own chatbot without the need to write any code. You'll also learn how to quickly deploy your chatbot on WordPress-based sites. If you want to learn how to create virtual assistants — and perhaps create one for your own business — this free chatbot course is for you.

Course Syllabus

• Module 1 - Introduction to Chatbots
  • What are chatbots?
  • Emergence of Messengers and Cognitive Computing
  • Who are chatbots for?
  • The chatbot we're going to build
• Module 2 - Introduction to Watson Conversation
  • Watson Conversation components
  • Intents
  • Entities
  • Dialog
  • DO and DO NOT of dialog design
• Module 3 - Building the Flower Shop Chatbot
  • Creating a workspace
  • Defining intents
  • Defining entities
  • Creating the dialog
  • Trying out our Chatbot
  • Iteratively improving the Chatbot
• Module 4 - Deploying Our Chatbot on WordPress
  • Introduction to the WordPress plugin
  • Installing the plugin
  • Configuring the settings
  • Testing our Chatbot

Recommended skills prior to taking this course

• None

Grading scheme

• The minimum passing mark for the course is 70%, where the review questions are worth 50% and the final exam is worth 50% of the course mark.
• You have 1 attempt to take the exam with multiple attempts per question.

Course Staff

Antonio Cangiano

Antonio is a Software Developer and Technical Evangelist with IBM. A published author with Wrox and The Pragmatic Bookshelf, he enjoys web programming, cutting edge technologies, and technical marketing. He is the Chief Cognitive Computing Evangelist for Cognitive Class.