If you’re reading this then you’ve most likely heard all the buzz around chatbots. In fact, you may have come up with a few scenarios where it would be really helpful for you to use one.

Most people consider chatbots to be in the realm of what only programmers can create, out of reach of business users who would otherwise have a need for them.

Thankfully, IBM provides the Watson Conversation service on their IBM Cloud platform which, combined with our WordPress plugin, solves that.

The plugin provides you with an easy way to deploy chatbots you create with IBM Watson Conversation to WordPress sites. In fact, you may have noticed a floating chatbot icon at the bottom of this page. Click on it to see the plugin in action.

What is Watson Conversation?

Watson Conversation is IBM’s chatbot service. Its intuitive interface allows chatbot creators to build their chatbot and have it ready to deploy in short time. You can sign up for a free IBM Cloud Lite account to get started.

Building your chatbot won’t be covered in this article but we have a great Chatbot course that guides you through this process and doesn’t require any coding expertise.

 

 

How do I add a chatbot to my website?

This is where the Watson Conversation WordPress plugin saves you time and money. If you have a website built using WordPress, deploying your chatbot to your website takes about 5 minutes and no code at all (as opposed to having to build your own application just to deploy a chatbot on the web.)

You can install it like any other WordPress plugin from your Admin page, that is, the first page you see after signing in.

 

 

Just search for Watson Conversation in the “Add New” section of the Plugins page and click “Install Now”.

Now you can find a page for “Watson” in your Settings. This is where you’ll find all the settings and customization to do with the plugin. When you first open it, you’ll see several tabs along the top.

For now, the only one you have to worry about is “Main Setup”.

 

 

You can find the credentials for the three required fields on the Deploy page of your Watson Conversation workspace.

 

 

Now just click save changes and you’re done. Browse your website and see your chatbot in action!

If you’re not quite satisfied with the appearance, you can customize this in the “Appearance” tab of the settings page.

You can also choose which pages to display the chat box on from the “Behaviour” tab. However, that’s not all you can do.

If you want to make the options clear to the user, you can create predefined responses to the chatbot messages for the users to select. The VOIP feature can connect users to your phone line over the internet from directly within the plugin.

In this brief article, we focused on how to deploy Watson Conversation chatbots to WordPress. Stay tuned for future articles on how to customize and use these exciting advanced features!